Shipping Policy

At Ultra HD, we are committed to ensuring your orders are packed safely and dispatched promptly. All deliveries are sent via Post Haste Couriers (www.posthaste.co.nz) and are subject to their service standards and current network conditions.

Delivery Timeframes

We aim to dispatch all in-stock items within 1 business day of order confirmation. Post Haste’s standard delivery estimates are as follows:

  • Local (Business Addresses): Overnight delivery by 12 noon

  • Regional (Business Addresses): Overnight delivery by 12 noon

  • Overnight Nationwide: Delivery by 12 noon to business addresses

  • Inter-Island (Economical Option): 2nd business day by 12 noon

  • Rural Deliveries: Allow an additional day; delivery by 6pm (signature may not be available)

  • Residential Deliveries: Overnight or economical 2-day service depending on location

Note: These timeframes are guidelines only and are subject to change depending on the current Post Haste network conditions. For real-time updates, please visit:
👉 Post Haste Network Status

Damaged or Lost Parcels

If your parcel arrives damaged or has not arrived within the expected delivery window, you must notify Ultra HD within 7 days of dispatch so we can initiate a claim process with Post Haste on your behalf.

Claims made after 7 days may not be eligible for compensation due to Post Haste’s time-sensitive claim policies.

For more details on Post Haste’s policies and how they affect our ability to handle your damaged or lost parcel claims, please review their official guidelines here:
👉 Post Haste Loss and Damage Guidelines

Additional Information

  • A tracking number will be provided via email once your order has been dispatched.

  • For urgent or time-sensitive deliveries, please contact us before placing your order so we can confirm availability and options.

  • Delivery delays due to weather, strikes, or courier network disruptions are outside of our control.

If you have any shipping questions or concerns, please don’t hesitate to get in touch with our team — we’re happy to help.