Privacy Policy

Effective Date: Thursday 10th April 2025

This Privacy Policy explains how Ultra HD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website and make purchases from our store.

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

1. Information We Collect

We collect the following types of personal information:

a. Personal Information You Provide:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely via Stripe)

b. Automatically Collected Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on our site

We collect this information using cookies, pixels, and similar tracking technologies.

2. How We Use Your Information

We use your personal information to:

  • Process and ship your orders

  • Communicate with you about your order or customer service queries

  • Send marketing communications (if you’ve opted in)

  • Improve our website and user experience

  • Monitor and analyze website performance and usage (e.g. via Google Analytics)

  • Retarget ads and measure the effectiveness of advertising campaigns (e.g. via Facebook Ads)

3. Payment Information

All payments made on our website are processed by Stripe, a secure and PCI-compliant third-party payment processor. We do not store or have access to your full credit card details. Stripe’s privacy policy is available at: https://stripe.com/nz/privacy

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties to help us run our business and deliver services, including:

  • Shipping and logistics providers

  • Payment processors (e.g. Stripe)

  • Marketing and analytics partners (e.g. Google, Facebook)

  • Our website hosting or IT support providers

All service providers are required to handle your data in accordance with applicable privacy laws.

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve your browsing experience, analyze traffic, and deliver relevant ads. You can control cookie settings through your browser preferences.

6. Email Marketing

If you subscribe to our newsletter, we may send you emails about new products, special offers, or other updates. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.

7. Your Rights

Under the New Zealand Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your personal information

  • Withdraw consent for marketing communications

To make a request, please contact us using the details below.

8. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. Your data is stored securely and only for as long as necessary for the purposes outlined in this policy.

9. International Transfers

Some of our third-party providers may store or process your data outside New Zealand. Where this occurs, we ensure your information is protected in a manner consistent with NZ privacy law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date updated accordingly.

11. Contact Us

If you have any questions about this policy or your personal information, please contact:

Ultra HD Limited
Email: websales@ultra-hd.co.nz
Phone:+64 9 580 1904
Address: 9A Collard Place, Henderson, Auckland, New Zealand